Delivery

All in-stock items are available for fast delivery right to your door.

Same-Day Dispatch Policy

Weekday Orders (Mon–Fri before 3 PM): Orders placed before 3 PM Monday to Friday are dispatched the very same day.
Late Friday & Weekend Orders: Orders placed after 3 PM on Friday or over the weekend will be dispatched first thing on Monday morning.
Standard Delivery Timeframes: Once dispatched, standard delivery typically takes 3–5 working days.

Regional Shipping & Timing Variations

Please note we only ship to the mainland UK.

Out-of-Stock Items

If any item in your order is currently out of stock, this will be clearly noted in your Order Confirmation email.

Please Note: If your order includes a mix of in-stock and out-of-stock items, we will hold the order and dispatch everything together in a single delivery once all items are back in stock.

Delivery Locations & Delays

We ship across the entire mainland UK. While we strive to meet standard delivery windows for outlying regions, occasional delays can happen. If your delivery is delayed, our team will contact you directly to keep you updated.

Delivery Signatures & Inspection Requirements

A signature is required for all deliveries, so please ensure someone is available to receive your order.

Inspecting Your Order: We strongly urge you to thoroughly inspect your items upon arrival while the driver is still present.

Reporting Damage: Any physical damage must be reported immediately upon receipt. Once a delivery is signed for without noting damage, any subsequently reported damage will not be covered by insurance.

Packaging Responsibilities: Inspecting items immediately helps avoid costly return shipping fees. If you need to return an item, it must be safely packaged. If the original packaging is missing or damaged, it is your responsibility to source suitable packaging for safe transport back to us.

Missed Deliveries

If you aren't available when delivery is attempted, the courier will leave a calling card with instructions on next steps, including the number of re-delivery attempts remaining. You may also have the option to pick up your package from your local depot. If you need assistance rescheduling a delivery, please reach out to our team.

Yes, Free Delivery

We will deliver your order Free of charge. In 99% of cases, we deliver the next day. In the event that we are out of stock, we will advise you and either order it in or offer a full refund.

Returns & Refunds

At Homestead & Haven, we pride ourselves on delivering exceptional quality, and we want you to love every piece you purchase. However, we understand that sometimes you may need to return or exchange an item, and we are happy to help.

Changing Your Mind or Ordering by Mistake

If you wish to return an unused item, please inform us within 14 days of delivery.

Assembly & Packaging: We cannot accept returns on products that have already been assembled. Items must be dismantled and securely repackaged in their original condition & packaging for transport.

Return Costs: You are responsible for the return shipping costs for unwanted or cancelled orders. Additionally, you are accountable for any reduction in the item's value caused by handling while in your possession or during return transit.

Faulty, Damaged, or Incorrect Items

Homestead & Haven is committed to providing goods that meet all agreed contractual standards. While our manufacturing partners adhere to strict quality regulations and defects are extremely rare, we are here to make things right if something goes wrong.

If your order arrives damaged or faulty, please contact our customer service team immediately: sales@homesteadandhaven.co.uk

Please Note: Any items damaged in transit should ideally be reported to us within 48 hours of delivery.

Your Coverage Options:

Within 30 Days of Receipt: Choose between replacement spare parts or a full refund—no questions asked.
30 Days to 12 Months: We will provide free replacement parts. If that doesn't resolve the issue, we will offer a replacement item, a full refund, or a partial refund.

Shipping Your Return

Because of the nature of our products, returns cannot be sent via standard postal services.

Faulty/Damaged Returns: If your item arrived damaged or defective, Homestead & Haven will cover all return shipping fees.
Unwanted Returns: If you are returning an item due to a change of mind, you cover the return shipping costs.

We appreciate your business and are dedicated to ensuring you have a great experience with Homestead & Haven.