Orders placed by 3:00 PM Monday through Friday are dispatched the same day.

Friday (after 3:00 PM) & Weekends: Dispatched first thing Monday morning.

We deliver across the UK. While we strive to meet standard delivery windows for outlying regions, occasional delays can happen. If your shipment is delayed, our team will proactively reach out to keep you informed.

Yes, a signature is required for all orders. Please ensure someone is available on the delivery day.

Important — Inspect Upon Arrival: We strongly advise thoroughly inspecting your items while the driver is still present. Any physical damage must be reported immediately. Once a package is signed for, damage reported later is not covered by transit insurance.

If you need to return an item, it must be safely packaged. If the original packaging is damaged or discarded, you will be responsible for sourcing suitable materials for safe return transport.

If you're away when delivery is attempted, the driver will leave a calling card explaining the next steps, including how many re-delivery attempts remain. In many cases, you can also opt to collect your item from a local depot. Contact our team if you need help rescheduling.

If an item is backordered, your Order Confirmation email will state the estimated restock date. You will receive a separate email with tracking information once it ships.

Note on Split Deliveries: To ensure everything arrives together, orders containing both in-stock and out-of-stock items will be held and dispatched in full once all items are available.

Yes! If you find an identical item elsewhere for less, we will gladly match the price. Contact us at sales@homesteadandhaven.co.uk with the product name, SKU code, and a link to the lower price.

Price Match Conditions:

• Must be the exact same product and SKU code.
• Must be brand new, in stock, and available for online purchase and national delivery to your postcode.
• The competitor's price must include all shipping costs and surcharges.
• Must be a genuine listed price (not an error).
• Price match discounts cannot be combined with other promotional codes.

We want you to love your purchase, but we know plans change:

• Before Dispatch: You can cancel your order penalty-free at any time before it ships. (Note: We dispatch quickly, so let us know as soon as possible!)
• After Delivery: You have 14 days from the day after delivery to return unused items.
• Assembly Limitations: We cannot accept returns on items that have already been assembled. Products must be fully dismantled and packaged securely.
• Return Costs: Customers cover shipping costs for change-of-mind returns and are responsible for any loss in item value due to handling or transit.

Homestead & Haven is committed to providing quality products that meet high standards. Manufacturing defects are rare, but if your item arrives damaged or incorrect, email us immediately at sales@homesteadandhaven.co.uk (Transit damage should ideally be reported within 48 hours).

Your Coverage:

• Within 30 Days: Choose between free replacement parts or a full refund.
• 30 Days to 12 Months: We provide free replacement parts. If that doesn't fix the issue, we will offer a replacement, full refund, or partial refund.
• After 12 Months: We continue to offer free spare parts. Depending on product usage, a partial refund may also be offered.

Faulty or Damaged Items: Homestead & Haven covers all return fees.

Change-of-Mind Returns: You cover the return costs. Because our items cannot be sent via standard post, we can arrange a courier collection for you and deduct the fee directly from your refund total.

Refunds are issued back to your original payment method within 3 to 5 working days of processing.

We provide a 1-year warranty on all online purchases. If your product develops an issue within 12 months, email us at sales@homesteadandhaven.co.uk with a description and photos of the problem. Beyond 12 months, we still offer spare parts, as well as potential partial refunds depending on usage.

Yes, completely. Our website utilises SSL encryption technology to safeguard your financial details.

We back every purchase with a Security Guarantee: In the extremely unlikely event of unauthorised card usage resulting from a purchase on our secure site, if your bank holds you liable for any portion of the standard £50 excess, Homestead & Haven will cover the full £50 for you.

We respect your privacy and will never sell or share your personal details, except as necessary to fulfil your order (e.g., sharing delivery details with courier partners).

For full details on data collection and user rights, please review our Privacy Policy and Cookie Policy. If you have any privacy questions, reach us at sales@homesteadandhaven.co.uk